Refund Policy
Last updated: June 2026
Creator's responsibility
Every creator on Rootflip is solely responsible for their products, delivery, and buyer experience. Rootflip is a platform — we facilitate payments but are not the seller. All refund disputes are primarily between the buyer and the creator.
Digital products
All sales are final once a digital product is downloaded or accessed. If the product is materially different from what was described, contact the creator directly. If the creator does not resolve it within 14 days, escalate to us at rootflipsupport@gmail.com.
Sessions & calls
If the creator fails to show up or cancels without rescheduling, contact them first. If unresolved in 14 days, email us and we will investigate. Refunds for buyer-initiated cancellations are at the creator's discretion.
How to escalate
Email rootflipsupport@gmail.com with your order details and proof of the issue. We respond within 2 business days. Refunds approved by Rootflip are deducted from the creator's earnings balance.